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How to Automate Complex Conversations with User Input Flow in Webchat

Automating complex conversations in webchat involves designing a user input flow that guides users step-by-step through interactions. By using predefined pathways, AI can interpret user inputs and provide relevant responses. This enhances efficiency and creates a seamless experience, reducing human intervention.

exldigital
May 08, 2025

Customer Chat Handover via Join Chat & Signature Message

Customer Chat Handover via Join Chat & Signature Message It’s a process where a chat is smoothly transferred to another agent. The "Join Chat" feature allows the new agent to take over, while the "Signature Message" provides a personalized note from the previous agent for context.

exldigital
May 08, 2025

How to set up persistent menu in website chatbot

To set up a persistent menu in your website chatbot, ensure it's always visible for easy access to important features. You can use a chatbot platform like ManyChat or Chatfuel. Configure the menu to provide quick options like FAQs, support, services, or contact info, making user navigation seamless.

exldigital
May 08, 2025

Use Google Sheet Data in WhatsApp and other Chatbot Replies using Exldigital

Use Google Sheet Data in WhatsApp & Chatbot Replies! With Exldigital, instantly pull live data from Google Sheets to power up your WhatsApp or chatbot conversations. Automate replies, update leads, send real-time info & boost engagement like a pro!

exldigital
May 08, 2025

How to Display WooCommerce Products Inside WhatsApp

Sell Smarter with WhatsApp + WooCommerce! Send product images, prices & direct shop links right in WhatsApp chats. Let customers browse & buy instantly. Make your online store mobile-friendly & boost conversions!

exldigital
May 07, 2025

What is the 24-Hour Rule and How to Comply Effectively

The 24-Hour Rule means businesses must respond to customer messages on platforms like WhatsApp within 24 hours. To comply: set auto-replies, train your team for quick responses, and use chatbots. Fast replies = happy customers + better engagement! Stay alert, stay responsive.

exldigital
May 07, 2025

How to Send Automated WhatsApp Message on WP form Submission

Easily send automated WhatsApp messages when a user submits your WP form! Connect your WP form to WhatsApp API or plugins like WPNotif. Boost engagement, confirm leads, and send instant thank-you or follow-up messages — all hands-free!

exldigital
May 07, 2025

AI-Powered Intent Detection to Enhance Chatbot Efficiency

AI-powered intent detection is revolutionizing chatbot efficiency by analyzing user inputs to accurately predict their needs. This allows chatbots to provide precise responses, enhancing customer interactions. With continuous learning, they adapt to diverse queries, improving support and engagement in real-time.

exldigital
May 07, 2025

How to Send Sequence messages on Facebook Messenger

To send sequence messages on Messenger, use Facebook’s automated tools or platforms like ManyChat. Create a flow: welcome → follow-up → offers → reminders. This keeps your audience engaged over days without manual effort. Set it up once, and it runs on its own!

exldigital
May 07, 2025

How to Change the Language Settings of Reseller & User Account

To change the language for your reseller or user account, log in, go to Profile or Settings, select Language, choose your preferred option from the dropdown, and hit Save. The system will update and display everything in your selected language

exldigital
May 06, 2025

Connect WhatsApp Business Mobile App to Cloud API

Exldigital now supports WhatsApp Embedded Signup, letting businesses easily connect their WhatsApp Business App and use WhatsApp Cloud API for marketing, lead generation, and customer engagement while staying active on mobile.

exldigital
May 06, 2025

How to Add a Telegram Bot to a Telegram Group in 2025

To add a Telegram bot to your group in 2025: Go to your Telegram group → tap the group name → select Add Members → search your bot by its username → add it. Then, set the right permissions under Administrators to allow it to work properly.