Office Address
123/A, Miranda City Likaoli
Prikano, Dope
Phone Number
+0989 7876 9865 9
+(090) 8765 86543 85
123/A, Miranda City Likaoli
Prikano, Dope
+0989 7876 9865 9
+(090) 8765 86543 85
by exldigital
Train AI Assistant for Chatbot With FAQ, URL & File
EXLDigital just launched its AI Assistant chatbot feature, giving businesses a virtual AI Assistant with intent detection capabilities — making it the smartest and most efficient way to interact with customers. In this rapidly evolving digital era, AI-powered chatbot solutions are changing the way customers engage, and EXLDigital, with its intelligent chatbot abilities, is leading the way. Built for different business needs, EXLDigital’s AI Assistant Chatbot is extremely versatile and efficient.
In this featured blog, we’ll discuss how EXLDigital’s AI chatbot can be trained with custom data, FAQs, and URLs for professional interactions — from precision query management to contextual memory for personalized support.
AI Chatbot Training With Data – A Step-by-Step Guide
First, head over to EXLDigital's Dashboard, go to Settings, and click 'AI Training Campaign'. From here, click 'Create' to train a new AI campaign. You can also edit or update an older trained campaign from the Action menu.
Let’s Set Up the Primary Prompt for the AI Chatbot: After clicking new, this page will open where you can add the 'Campaign Name' & 'Prompt Message' .
There is already a default prompt message for the bot. It’s an initial instruction to help the AI chatbot understand its role. You can tone it according to your business needs, and the EXLDigital AI chatbot will follow accordingly. After naming the campaign, let’s update the default prompt to give more precise instructions. For this, I have added:
“Your responsibility is to support our customers as an agent or representative for our company. Always represent yourself as ‘we’ or ‘our company’ when discussing features, services, or policies. Your role is to assist customers with accurate and helpful information about our offerings. When addressing customer inquiries about prices, provide clear and concise information, including any available discounts, packages, or subscription options. Keep your responses professional, friendly, and informative, and ensure that the customer understands how our products and services can best serve them.”
Training the AI Chatbot With Manual FAQ:
After the campaign is created, let’s modify it by clicking the Plus button from the 'Actions' menu. You can train the AI virtual assistant either with a summary or an FAQ. While a summary provides a more intelligent context about your overall business for rich, personalized responses, it consumes more tokens. On the other hand, FAQs offer a cost-efficient format using specific questions and answers—ideal for fast and clear support.
Simply upload your content in the required format, save the settings, and your AI chatbot for business is ready. For deeper engagement and intelligent replies, use a summary. But if prompt, precise answers are your goal, rely on FAQs.
Now I will add my business summery here for better response. You can add as many FAQ’s as you like or add a summary.
That's all, now the chatbot will do it's wonders & reply from the given prompt as a summery.
Training the AI Chatbot With URL:
Now, insert an URL into this open AI chatbot setting to fetch data! First, switch to the URL from the right corner and click 'New.'
Following that, this page will open where you have to add the Campaign URL — the page from which the AI chatbot will fetch data. In the ‘Fetch Content Configuration’ section, select a Selector, which can be either ‘ID’ or ‘Class’. This depends on your website’s design. Some elements are uniquely defined by an ID, while others use a Class that may apply to multiple areas. The choice of selector helps the AI chatbot for websites accurately extract only the relevant content.
To improve chatbot content accuracy, you can also remove content configuration by ID or Class to exclude unwanted areas like ads, navigation bars, or footers. This ensures that EXLDigital’s AI chatbot fetches only the most valuable and specific information, optimizing the AI training process for automated customer support and better intent-based responses.
Now after adding the URL let’s complete the process. Here, I will add Exldigital's landing page link. I specifically selected the part where Exldigital's Integrations are mentioned, and after inspecting it, I can see it's under the 'Class' section .
From here, I copied the selector name, 'Container.'
Now, I will apply the input in the Selector and Selector Name section. The Selector is 'Class,' and the selector name is 'Container.'
Since I only selected one part of the page to fetch data, I do not need to remove any content configuration. Finally, once done adding the Class & Selector Name, click 'Generate FAQ' or 'Generate Raw Response' and save. That’s all — you’re good to go! That’s all about the URL input for AI chatbot training. You can either give a specific ID or Class from a selected section or fetch data from the entire webpage. In that case, you should remove unnecessary content by using the removing content configuration option and exclude headers or footers to ensure accurate and relevant data. With EXLDigital’s AI chatbot for websites, training your bot using structured web content becomes fast, smart, and highly effective for automated customer support.
You can upload structured documents like training manuals, FAQs, or product guides into your chatbot from the File Settings section. Click 'New' to upload your PDF, Word (.doc), or TXT file.
Once you upload your file, you have 2 processing options:
1. Generate Raw Response:
This method provides the entire document as a single, detailed answer. It helps the chatbot deliver more context-aware and in-depth responses, ideal for complex queries. However, it uses more tokens and may consume more chatbot credits.
2. Generate FAQ:
This option breaks content into smaller, searchable FAQ entries. It is more cost-effective, uses fewer tokens, and offers quick, concise replies, though with slightly less contextual accuracy.
Once selected, click 'Save', and the EXLDigital AI chatbot will start using the uploaded data to respond accordingly — either in detailed or brief formats.
Setting Up the No Match Reply & Configuration
After training your AI-powered customer support chatbot with necessary URLs, manual FAQs, and documents, set up a No Match Reply to ensure smart fallback responses.
· Go to Bot Manager, then click 'Action Buttons' → select 'No Match'.
Now, the bot will smartly respond based on the training data, even if there's no exact match.
It will redirect you to the visual drag-and-drop flow builder. Double click ‘AI Reply’. In the 'Open AI training campaign' section, select and save the trained bot.
In the next step, scroll down in the Bot Manager & click 'Configuration.'
Enable the 'No Match Reply' & save settings. No Match reply setting with AI Campaign is the best option to make your open AI chatbot active all time.
Configuring the Central Control System: "Enable AI Assistant"
Simply navigate to the Bot Manager in your EXLDigital dashboard. Locate the "Enable AI Assistant" option and switch it on. Once enabled, the chatbot campaign menu will appear, showcasing all previously trained bots. You can then select your preferred AI campaign. From here, control your chatbot’s behavior for better customer engagement automation. To understand all settings in detail, read our blog – AI Assistant Chatbots: Revolutionize Your Customer Support.
The intent detection in EXLDigital’s AI Assistant system is a game-changer in the world of automated customer service. To learn how to configure AI-powered intent detection, check out our guide – AI-Powered Intent Detection to Enhance Chatbot Efficiency.
Finally, configure the chatbot mode:
This setup ensures smarter response automation, improved user experience, and enhanced AI chatbot performance.
Let's test the bot now from an user end!
Cleary, the open AI chatbot is replying perfectly. Your free AI chatbot is now fully trained and configured. Now this bot can respond to your customer inquiries using the trained data from manual FAQs, URLs and uploaded files. When "No Match Reply" or AI Assistant for ‘All Queries is enabled’, the bot can provide helpful answers, which will ensure smooth customer support.
Why Use EXLDigital's AI Assistant for Your Business?
There are plenty of reasons why this AI Assistant chatbot is essential in today’s business landscape. EXLDigital’s AI Assistant can completely transform your customer support and engagement strategy. Here's how:
EXLDigital is a powerful omnichannel chatbot software built to cover the most widely used social media and communication channels globally:
WhatsApp Chatbot:
EXLDigital offers a complete WhatsApp automation solution, including a drag & drop chatbot builder, broadcasting, webhook workflows, WhatsApp Flows, Google Sheet integration, HTTP API, e-commerce store connections, multiple payment gateway options, and more.
Facebook Messenger Chatbot:
The Messenger AI chatbot comes with features like AI Assistant control, live chat, broadcasting, engagement widgets, postback manager, persistent menu, RCN postback manager, domain whitelisting, JSON API connector, action buttons, and AI training campaigns.
Instagram DM Chatbot:
EXLDigital provides an advanced Instagram chatbot builder with no-code automation, AI integration, input flow, postback manager, persistent menus, live chat tools, and action buttons for improved Instagram engagement.
Telegram Chatbot:
The Telegram AI chatbot comes with group management, subscriber manager, broadcasting, message filtering, group activity control, outbound webhook, and live chat section to streamline communication.
Website Chatbot:
EXLDigital’s Website chatbot integration allows businesses to connect with customers in real time via live chat, while also utilizing AI-driven automation. With tools like chatbot creation, input flow, persistent menu, AI training campaign, postback manager, and API connectors, it’s fully customizable for any business website.
In essence, as demonstrated above, training a powerful AI chatbot with EXLDigital helps businesses deliver smarter and more professional responses. This free AI chatbot for website and social media improves support, engages customers, and scales as your business grows. Start using EXLDigital’s best AI chatbot software today and elevate your customer service strategy.
EXLDigital’s Shared Team Inbox enhances AI chatbot efficiency by merging AI automation with human agent collaboration. The "Assign Agent by AI" feature intelligently escalates queries when needed, ensuring every customer gets the help they need.
How the Shared Team Inbox Complements AI Assistance: